Effective Date: [05 November, 2024]

1. Introduction
At Kobazaar, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the conditions under which you can request a refund and the procedures for processing refunds.

2. Refund Eligibility

You may be eligible for a refund if:

Product Quality Issues: The product received is defective, damaged, or does not match the description provided on our website.

Incorrect Items: You received an item different from what you ordered.

Order Cancellation: You cancel your order before it has been processed or shipped, in accordance with our cancellation policy.

3. Refund Requests
To request a refund, please follow these steps:

Contact Us: Reach out to our customer service team within 7 days of receiving your order. You can contact us via email at [Insert Contact Email] or through our website’s support page.

Provide Details: Include your order number, the reason for the refund request, and any relevant supporting information or images.

Return the Product: If applicable, you may be required to return the product to us. We will provide instructions on how to return the item.

4. Processing Refunds

Review and Approval: Once we receive your refund request, we will review it and determine if it meets our refund criteria.

Refund Method: Approved refunds will be processed through the original payment method used for the purchase. Please allow [Insert Time Frame, e.g., 7-10 business days] for the refund to be reflected in your account.

Shipping Costs: Refunds for products returned due to quality issues or incorrect items will include the original shipping cost. For other refund reasons, shipping costs may not be refunded.

5. Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

Customized or Personalized Products: Products that have been customized or personalized for you.

Final Sale Items: Items marked as final sale or non-returnable.

6. Exchange Policy

If you prefer an exchange rather than a refund, please contact our customer service team. Exchanges are subject to availability and may require you to return the original item.

7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our site signifies acceptance of the revised policy.